How to Resolve Game Lag or High Ping?

Issue: Gaming Lag / High Ping

Best Practices/Fix:

1. Forget/delete from known networks all the Fiber Stream WiFi options (Including Fiber Stream WiFi 2.4Ghz, Fiber Stream WiFi, and Fiber Stream Signup).
   • Need help with step 1? Here is how to forget a WiFi connection for Android, iPhone, Windows, MAC, Xbox, and PS5.
2. Connect to the Fiber Stream WiFi 5Ghz (If not already) - The recommended network for most devices. Fastest speeds and stability (least amount of interference in most cases)
3. Power off from the power source for one full minute.
4. Power up > reconnect to Fiber Stream WiFi 5Ghz option > Check for software and firmware updates.
   • Tip: Your devices should always be fully updated for the best internet experience.
5. If you feel your Lag or high ping is due to a WiFi coverage issue, please open a support ticket.